ChannelAssist RecognitionManager+ to Drive Employee Engagement and Corporate Performance in Health Care.
ChannelAssist is currently implementing its RecognitionManager+ platform with a national health care services provider. The solution will enable key objectives of improving employee engagement, strengthening overall corporate performance, and supporting new acquisition of new major contracts.
Our client employs thousands of health care workers nationwide and is focused on growing their business by demonstrating a higher level of service through an engaged, well trained, client focused workforce. Employees will be recognized for moving KPI ‘needles’ in the right direction.
While our client has historically used recognition rewards including years of service and ‘on the spot’ rewards, ChannelAssist’s RecognitionManager+ platform will enable them to manage and recognize performance at individual, branch, region and national levels across a diverse range of key performance indicators that are strategically important to long term growth. Improvements in employee engagement will lower turnover rates, lower onboarding and training costs and improve overall customer satisfaction. In an industry that is generally characterized by rotating assignments, working alone at client sites, part-time workers (that often have other jobs); building a loyal, engaged workforce that delivers a superior client experience, will help drive sales growth.
To show the positive impact of employee engagement, Barry Cohen, Vice President of ChannelAssist referred to a recent study: Employee Engagement: Market Review, Buyer's Guide and Provider Profiles, Bersin & Associates: The study pointed out that high engagement organizations realize five times higher shareholder return and three times higher operating income than companies without strong employee engagement. The stock prices of companies with engaged employees outperform peers by 2.5-1 and outperform companies with low engagement by a factor of five.
RecognitionManager+ will launch later this year.